Visitor Services Specialist

General Purpose

Performs a variety of general and advanced administrative and clerical duties as well as assists the Visitor Services Manager with marketing of San Juan County’s visitor-facing, ‘Utah’s Canyon Country’ brand.

Supervision:

Works under the supervision of the Visitor Services Manager

Example of Duties:

Administrative Duties:

1. Answers all office telephone lines and records and relays messages to others in the department.
2. Checks, collects, and sorts department PO Box and interoffice mail.
3. Assists in answering mail, telephone, and e-mail visitor information requests. 
4. Orders and keeps inventory of office supplies and promotional materials.
5. Ensures accounts payable/receivable invoices and purchase orders are properly coded and processed.
6. Processes all leads (brochure requests) from various sources such as; Go-utah.com, SUN Parks, Grand Circle, Utah’s Canyon Country website, etc.
7. Assists with updating and managing visitor-facing website, (www.utahscanyoncountry.com) and keeps calendar of events & business listings updated and current. Also updates department page on county website, and all current websites pertaining to Visitor Services department, county events, visitor information, etc. 
8. Records minutes for quarterly Tourism Tax Advisory Board (TTAB) and additional department meetings. Ensures minutes are available as a resource, organized on shared department drive, and posted to the UPMN and San Juan County website after approval.
9. Delivers and/or arranges for delivery of brochures to visitor centers and businesses.
10. Coordinates with printing companies for ordering/printing of travel guides, maps, and other promotional materials.
11. Assists in coordinating Familiarization (FAM) Tours to San Juan County with UOT,  privately organized media, and influencers. This includes but is not limited to booking reservations and arranging tour schedule.
12. Maintains office budget report sheet, reviews the budget entries monthly to ensure meeting budget objectives. Meets with Manager to review department’s quarterly budget performance.
13. Maintains and updates monthly Transient Room Tax & Restaurant Tax tracking spreadsheets.
14. Responsible for organizing and maintaining department storage areas in Admin. building and storage container (Located at Road dept.) where travel guides and other department materials and supplies are stored. 
15. Performs other similar and related duties as requested.

Tourism Marketing Duties:

1. Assists Manager in working with contracted marketing agency on ads, newsletters, itineraries, travel guides, maps, etc. Provides needed assets and offers input on layout, copy, design, etc.
2. Maintains and ensures that all office media and promotional materials adhere to the brand and mission of San Juan County Visitor Services and Utah’s Canyon Country. 
3. Assists with proofreading of newsletters, web copy, ads, and other marketing materials produced by department and contracted marketing agency to ensure that everything is accurate, on-brand, and follows the preferred terminology for Utah’s Canyon Country.
4. Coordinates with contracted web designer on updates to the design and layout of visitor-facing website.
5. Assists with compiling and submitting assets for domestic and international marketing related opt-ins and advertising including assisting with; writing copy, proofreading, acquiring, compiling, and resizing photos to specific requested sizes, and correspondence with the managing marketing media agencies.  
6. Secures necessary permits from local land management agencies (BLM, USFS, NPS, Utah State Parks) for promotional photo and video shoots in San Juan County.
7. Assists with visitor-facing social media accounts, (Facebook, Instagram, Pinterest, etc.) including, but not limited to assisting with content calendar, creating & scheduling posts, finding new images for posts, etc.
8. Performs other similar and related duties as requested.